Our privacy policy has been developed with care, emphasizing our unwavering commitment to protecting your personal information.

As you navigate and interact with our site, we collect certain information to enhance our services, facilitate transactions and communicate necessary updates. This policy defines the nature of the data we collect, the basis for collecting it, and the steps we take to keep it secure.

By using the 12Play services, you consent to our data processing policy as set out in this document. We recommend that you read this document carefully to get a clear understanding of how we handle your personal data. If at any point you have any questions or concerns, our team is always available to provide clarification.

Personal Data Collection

Below we detail the types of personal data we collect and the context in which we collect it:

  • Registration Information: When you create an account with 12Play, we collect important data such as your full name, date of birth, email address and contact number. This helps create a unique profile and ensures that we are targeting an adult audience and abiding by the rules.
  • Payment details: We collect financial data such as bank account numbers, credit/debit card details and cryptocurrency wallet addresses for transactions, whether depositing funds or withdrawing winnings. 
  • Activity Logs: As you explore different games, place bets or interact with areas of our site, we track this activity.
  • Communication Data: If you contact our support team, participate in forums or post feedback, we store this data to improve our service and promptly resolve any questions or issues.
  • Technical Data: We automatically collect certain technical data when you visit 12Play. This includes IP addresses, browser type, device information and cookies. This data helps us optimize site performance and improve security.
  • Marketing Preferences: If you sign up for our newsletters or promotional emails, we store your preferences to ensure that you receive content relevant to your interests.
  • Surveys and Contests: From time to time, 12Play may conduct surveys or contests. Participation in these is voluntary, but if you choose to participate, any data provided, such as feedback or opinions, will be retained to improve our offerings.

It is important to note that we only collect data that is necessary to operate and improve our services. At every stage we prioritize your privacy.

Protection measures

We understand that you trust us with your data and are committed to protecting it from unauthorized access, alteration, disclosure or destruction. The following are the strict measures we have put in place to ensure the highest level of protection:

  • Encryption protocols: Financial details and transactional information, are encrypted using state-of-the-art Secure Socket Layer (SSL) technology. This ensures that data transmitted between our servers and your device remains inaccessible to potential eavesdroppers.
  • Secure Storage: The data stored in our databases is protected by state-of-the-art encryption and firewalls. This minimizes the risk of unauthorized access and protects your information from potential leakage.
  • Regular audits: We conduct regular security audits and vulnerability assessments to identify and address any potential weaknesses in our systems and ensure they meet the latest security standards.
  • Limited Access: Only select personnel have access. They are trained in strict security procedures and are bound to confidentiality.
  • Two-Factor Authentication (2FA): To enhance account security, users have the option to activate 2FA, which provides an additional layer of protection to ensure that only the legitimate account holder can access their profile.
  • Retention Policy: We retain information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory and internal requirements. 
  • Continuous Monitoring: Our systems are equipped with real-time monitoring tools that instantly detect and alert us to any suspicious activity, allowing us to take swift action to prevent potential threats.
  • Backup: Regular backups ensure that in the rare event of a system failure, information can be quickly restored without loss.
  • Educational Resources: We provide resources and tips on how users can improve security when using our site.
  • Transparency and Updates: We maintain an open channel of communication with our users regarding any updates or changes to our security measures. This keeps you informed and allows you to make decisions based on the most up-to-date information.

Through strict security measures, we create an environment where you can enjoy our offers with complete peace of mind.

Third-Party Access and Sharing

We ensure maximum privacy when handling your information. Here’s how we manage third party access and the sharing of your data:

  • Selective sharing: Not all third parties have access to your information. We only share data with select partners and service providers who help us provide services, and even then, only the data they need to perform their functions.
  • Contractual Obligations: Any third party receiving user data is contractually obligated to maintain confidentiality and security. 
  • Disclosure of information by law: In some cases we may be required to share your data by law. This may be due to a court order, to comply with legal process, or to protect our rights, property, personal safety and the safety of our users.
  • Sale or Acquisition: If 12Play is involved in a merger, acquisition or sale of all or part of its assets, users will be notified before personal information is transferred or becomes subject to another privacy policy.
  • Payment Processors: To facilitate transactions on our platform, we utilize trusted third-party payment processors. While they require access to certain personal and transactional data, they are governed by their own strict policies and adhere to international security standards.
  • External service providers: We sometimes integrate third-party tools and plug-ins to optimize the user experience. 
  • Consent-Based Sharing: In some cases, we request your explicit consent to share specific personal data with third parties, especially as part of marketing or advertising collaborations.
  • Protection of Rights: We may also disclose your information if we believe it is necessary to enforce our terms and conditions, prevent potential damages, or protect the integrity of our site.
  • Anonymous Data: We sometimes share anonymized or aggregated data with third parties for analytical, research and other similar purposes. This data is devoid of any information and does not allow us to identify users individually.
  • Updates and communications: In the event of any changes in our data sharing practices with third parties, we are committed to informing our users immediately. 

We cooperate with third parties to improve the quality of our services, but protection remains a top priority.

Policy Updates and Changes

Below we list the privileges that you, as a user, have in relation to your personal data and outline how you can take advantage of them:

  • Access: As a user, you can request and receive a copy of the personal information we hold about you, which ensures that we use it in accordance with the law.
  • Corrections: You have the opportunity to request corrections and updates. 
  • Erasure: You can ask us to delete or remove your personal data from our systems. Some may request retention for legal or regulatory reasons, but we generally endeavor to accommodate such requests.
  • Restriction of processing: If there is any doubt about accuracy, you can ask for processing to be temporarily suspended until the matter is resolved.
  • Objection to processing: At any time you may object for direct marketing purposes, including any related profiling activities.
  • Portability : You may request a copy in a usable format.
  • Filing a Complaint : If our performance does not meet your expectations, you may file a complaint with a supervisory authority. We would appreciate your initial contact with us to try to rectify any problems directly.
  • Be informed: This includes your right to know about collection and usage, which is one of the GDPR’s core transparency requirements.
  • Avoid automated decision-making: Refuse to make a decision based solely on automated processes if it has significant legal implications for you or has a similarly significant impact on you.

If you would like to learn more, we are always available to contact you. We are committed to making working with us not only enjoyable, but also safe and respectful of your personal rights.